Buyer FAQ
Frequently Asked Questions
Answers to common questions from B2B ingredient buyers about AICHENGFU's products, documentation, ordering and export services.
About AICHENGFU
What does AICHENGFU supply?
AICHENGFU supplies export-ready functional ingredients including functional peptides, botanical extracts, mushroom extracts, minerals, vitamins, amino acids and customised ingredient solutions for global B2B buyers.
Who are AICHENGFU's typical buyers?
AICHENGFU supports supplement brands, functional food manufacturers, beverage developers, sports nutrition companies, personal care brands and ingredient distributors worldwide.
What is the relationship between AICHENGFU and Lumen Star Group Ltd?
AICHENGFU is the functional ingredients business of Lumen Star Group Ltd, a UK-registered company.
Products & Portfolio
What categories of ingredients does AICHENGFU supply?
Key categories include functional peptides (marine collagen, plant proteins), botanical extracts, functional mushrooms, minerals and electrolytes, vitamins, coenzymes, amino acids and category-specific solutions for beauty, sports and weight management.
Can AICHENGFU supply custom specifications?
AICHENGFU can support custom specification requests depending on the ingredient, volume, target market and technical requirements. Contact us with your specific needs.
Does AICHENGFU supply finished products?
AICHENGFU focuses on raw material and ingredient supply. We do not manufacture finished consumer products, but can connect buyers with contract manufacturing partners if needed.
Documentation & Quality
What documents can AICHENGFU provide?
Depending on product, grade and batch, typical documents may include COA, specification sheet, MSDS/SDS, allergen statement, GMO statement, origin information and packaging details.
Are AICHENGFU's products certified?
Many products are sourced from facilities with certifications such as HACCP, ISO9001, HALAL and KOSHER. Specific certifications depend on the product and supplier. Contact us for details on specific ingredients.
Can AICHENGFU provide samples?
Sample requests can be considered depending on the product, quantity required and buyer's commercial interest. Contact us with your sample requirements.
Ordering & Logistics
What is the minimum order quantity (MOQ)?
MOQ varies by product. AICHENGFU offers flexible MOQ options to accommodate different buyer needs. Contact us with your volume requirements for specific MOQ information.
What are the payment terms?
Standard payment terms are discussed on a case-by-case basis depending on order value and buyer relationship. Typical options include T/T and Letter of Credit for larger orders.
What are typical lead times?
Lead times depend on product, specification, quantity and current stock availability. Typical lead times range from 2-6 weeks. Contact us for specific lead time estimates.
Which markets does AICHENGFU export to?
AICHENGFU supports B2B buyers worldwide with export-ready ingredients and documentation. Major markets include UK, Europe, North America, Australia and Asia.
Getting Started
How can buyers request a quotation?
Buyers can send SPEC + Market + Volume to rhys.morgan@aichengfu.uk for the fastest response. Include as much detail as possible about your requirements.
What information should I include in my inquiry?
Please include: product name/specification, target market, estimated annual or order volume, required documents, dosage format and any specific requirements.
How quickly does AICHENGFU respond to inquiries?
We aim to respond to all inquiries within 1-2 business days. Complex inquiries may take longer to provide accurate information.
Still Have Questions?
Contact us directly for specific inquiries about products, pricing or logistics.